Terms & Conditions - Richy Leo Casino

Acceptance of these terms and changes to them

These terms apply every time you use this site, open an account, deposit money or play any game. By registering you confirm that you have read them, that you understand them and that you accept them. If there is anything here you are unsure about, contact us before you deposit.

We may change these terms from time to time, for example when the games or payment methods we offer change, when our internal procedures change, or when the rules that apply to licensed operators change. Minor changes are published on this page with a new effective date. Where a change affects your rights or your obligations in a material way, we will tell you by e-mail or by a message in your account before it takes effect.

If you keep using your account after a change takes effect, you are treated as having accepted the updated terms. If you do not accept them, you may withdraw any remaining balance, subject to the checks described below, and close your account.

These terms work alongside our other published rules: our privacy policy, our cookie notice, the rules of each individual game and the terms of any promotion you take part in. Where a promotion's terms differ from these terms, the promotion's terms apply to that promotion only.

Eligibility and your account

Who can open an account

• You must be at least 18 years old. Gambling is for adults only, and we confirm the age of every customer.
• You must be resident in the United Kingdom and able to use the payment methods shown in the cashier.
• You must register in your own name and play for your own benefit, never on behalf of someone else.
• You may hold one account only. Where we find duplicate accounts we will close the extra ones, and we may void bonuses and any winnings built from them.
• You must not use the site if you are currently self-excluded with us, or if you have registered with GamStop and that registration is still in force.

Accurate registration details

The details you give us when you register must be accurate and complete, including your name, date of birth, residential address, e-mail address and telephone number. Keep them up to date in your account settings. Details that do not match your documents are the most common reason a verification check or a withdrawal is delayed.

Keeping your login safe

Your username and password are personal to you. Keep them private, do not let anyone else use your account and do not play on anyone else's account. If you think someone else knows your login details, change your password and tell us at once by e-mail to support@casinorichyleo.co.uk or through the live chat on the site. You are responsible for activity on your account until you let us know it may have been used by someone else.

Verification, deposits and withdrawals

Verification checks

We hold a gaming licence and are required to confirm who you are, that you are old enough to gamble and that your account is used only by you. Checks are completed before your first withdrawal is paid, and we may repeat them later during the life of your account.

Documents can be uploaded in your account. Until the checks are finished we may hold a withdrawal and, where we are obliged to, restrict play. If the checks cannot be completed we may close the account and return your deposits, less any amount we are entitled to retain.

Deposits

You may only deposit money that belongs to you, using a payment method registered in your own name. The methods available, the minimum and maximum amounts and any processing times are shown in the cashier. A deposit we cannot confirm as yours may be returned to its source and the account restricted while we look into it. Your account is not a bank account, and funds held in it do not earn interest.

Withdrawals

Wherever the payment method allows it, we return funds to the same method you used to deposit. Where that is not possible we will agree an alternative with you and may ask for further evidence that it belongs to you. Requests are processed once any pending checks are complete, and the limits that apply per transaction and per period are the limits shown in the cashier. Money linked to a bonus can only be withdrawn once the conditions of that offer have been met.

Bonuses and promotions

Every bonus, free spin offer and promotion has its own terms, published with the offer. Those terms sit alongside this page, and you should go through them before you opt in. Bonuses are offered at our discretion and we may withdraw or change an offer for future play.

• A wagering requirement that must be met before bonus funds or winnings from them can be withdrawn.
• A maximum stake permitted while a bonus is active.
• An expiry period, after which the bonus and anything built from it is removed.
• Game weighting, as some games contribute less than others, or nothing at all, towards wagering.
• A cap on the amount that can be converted to cash from the offer.
• Eligibility rules, including whether the offer is for new or existing customers and whether only one bonus may be active at a time.

We may withhold a bonus, remove bonus funds and void winnings derived from them where an offer is used in a way it was not intended to be used. Examples include duplicate or linked accounts, play coordinated between several customers, stake patterns designed to clear wagering with little risk, manipulation of payment methods, and giving us details that are not true.

Safer gambling, closing and suspending an account

Tools in your account

Gambling should stay affordable and enjoyable. The safer gambling area of your account lets you set and manage controls, and we will act on a request to tighten a control without delay.

• Deposit limits per day, week or month.
• Reality checks and session reminders while you play.
• Time-out, which closes your account to play for a short, fixed period.
• Self-exclusion, which closes your account for a longer minimum period and removes you from our marketing.
• GamStop, the free national scheme that can exclude you from all online operators licensed in Great Britain.

Free, confidential help and advice are available from GambleAware, GamCare and the National Gambling Helpline. Our support team can point you to these services, and we will never try to persuade you to keep an account open.

Closing or suspending your account

You can close your account at any time by telling us in your account settings or by e-mail. Any remaining balance is returned to you once the usual checks are complete. If an account stays unused for a long period we may treat it as dormant and close it, after telling you by e-mail and returning any balance that belongs to you.

We may suspend or close an account where these terms are broken, where requested documents are not provided, where the details given to us turn out to be untrue, where deposits are disputed with the payment provider, where we suspect criminal activity, or where a customer is abusive towards our staff. Where we do this we will return any balance that is properly yours, less any amount we are entitled to retain, and we will explain our decision as far as we are able to.

Complaints, liability and governing law

If something goes wrong

Start with our support team through the live chat on the site or by e-mail to support@casinorichyleo.co.uk. Tell us your account username, what happened, when it happened and what outcome you are looking for. We will acknowledge your complaint, look into it and come back to you with an answer within a reasonable time, keeping you informed if it takes longer.

If you are not satisfied with our final answer, you can take the matter to an independent dispute resolution service at no cost to you. We will tell you who to approach and how to do so when we send our final answer, and we will cooperate with that service.

Our liability

We work to keep the site and the games available and accurate, but we cannot promise uninterrupted service. If a game, a payment or the site malfunctions, affected plays and any resulting payouts may be declared void, and stakes returned. We are not responsible for losses caused by your own failure to keep your login details safe, by faults in your device or connection, or by your decision to gamble. Nothing in these terms limits liability that cannot be limited by law, including liability for fraud.

Governing law and general points

These terms and any dispute arising from them are governed by the laws of England and Wales. If any part of these terms cannot be enforced, the rest continues to apply. We may transfer our rights and obligations under these terms, and your rights will not be reduced if we do. These terms are written in English, and the English version is the one that applies.