About Us

Who we are

Richy Leo Casino is an online casino for players in the United Kingdom. We bring slots, live dealer tables and jackpot games from established studios together in one account, playable in your browser on desktop and on mobile.

The library is grouped so you can find what you came for: classic and feature-based slots, roulette, blackjack and baccarat dealt by live hosts, and progressive jackpots that grow as people play. Minimum and maximum stakes differ from game to game and are shown in each game.

One balance covers all of it. The payment methods, currencies and processing times open to you are set out in the cashier when you are signed in.

What we stand for

We would rather be judged on how we behave when something goes wrong than on what we promise beforehand. These commitments shape how we run the site:

• Fair play. Game outcomes come from random number generators supplied and tested by the studios that build the games. Return-to-player figures are shown in each game's help screen.
• Fast payouts. We aim to approve withdrawals as quickly as the checks on your account allow, and we do not add conditions after you have asked to withdraw. Timeframes for each method are listed in the cashier.
• Safer gambling. Limits, time-outs and self-exclusion are built into the account rather than something you have to request as a favour. You will find them in your account settings.
• 18+ only. Play at Richy Leo Casino is for adults aged 18 or over. We check age and identity, and we close any account opened by someone underage and return their deposits.
• Plain terms. Wagering requirements, game weightings and withdrawal conditions are written into a promotion's terms before you opt in.

How we look after players

Most of this work is routine: confirming who holds an account, protecting money in transit, and answering questions when they come up.

Account verification

We hold a gaming licence and verify the accounts on our site. Before your first withdrawal, and sometimes earlier, we ask for proof of identity, proof of address and confirmation of the payment method you used. Documents are uploaded through your account and stored securely, and if anything is missing we tell you exactly what we still need.

Secure payments

Deposits and withdrawals are handled by established payment providers over encrypted connections, and we do not hold full card numbers on our systems. Withdrawals normally return to the method you deposited with, which keeps funds moving back to their source.

Support around the clock

Our support team is available at any hour, every day of the year. Use the live chat on the site for anything urgent, or e-mail support@casinorichyleo.co.uk when you need to attach documents or set out a longer history. Complaints are looked into by a senior member of the team.

Help if gambling stops being fun

If play starts to feel like something you cannot step away from, the tools in your account can help: deposit limits, loss and session limits, a short time-out, or self-exclusion for a longer period.

Free, confidential support is also available away from us, from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from participating online gambling sites with a single registration.