Bonus terms & conditions apply.
Contact Us
This page explains how to contact us, what to include in your message, and how complaints are handled. Our team covers account, payment, bonus and technical questions.
More from the lobby
More from the lobby
How to reach us
You can reach us in two ways, and both go to the same support team.
- Live chat - available on the site 24/7, including weekends and public holidays.
- E-mail - support@casinorichyleo.co.uk, for anything that needs documents or a longer explanation.
If you write by e-mail, please use the address registered to your account with us so we can match your message to it.
What to have ready when you write
These details let us check your account at first contact instead of asking for them later.
- Your username with us.
- The game, bonus or transaction involved.
- The date and time the issue happened.
- The device and browser you were using.
Please never send your password or the full number on your payment card. Our staff will not ask for either.
Common questions we help with
- Account and verification - registration, your details and the documents we ask for.
- Deposits and withdrawals - payment methods, pending cashouts and the limits shown in your account.
- Bonuses - how an offer works and why one may not have applied.
- Technical issues - a game that will not load or a disconnection mid-round.
We can also set deposit limits, a time-out or self-exclusion at your request, and point you to GambleAware, GamCare, GamStop and the National Gambling Helpline. Our games are for adults aged 18 and over.
Complaints
If something has gone wrong and you want it treated formally, write to support@casinorichyleo.co.uk with Complaint in the subject line.
We acknowledge your complaint, look into what happened and reply with the outcome once the checks are finished. Include your username and the dates concerned so we can begin straight away.
